Is it really free?
Yes. The Free plan has no time limit and needs no credit card. It includes every feature; only the number of workspaces, projects and members and the storage are limited.
What counts as a workspace and a project?
A workspace is your team's space: its members, settings and workflows. Projects live inside a workspace and hold the issues, boards and sprints. On Free you can own 1 workspace with 1 project, on Pro 5 workspaces with up to 5 projects each, and on Max and Enterprise as many as you need. You can also join any other workspace you're invited to.
How many people can I invite?
On Free, up to 12 members per workspace. Pending invitations count toward the 12 until they are accepted or revoked. Pro, Max and Enterprise have no member limit. Invite people by email to the whole workspace or to a single project, and choose their role.
What is a seat?
Paid plans are priced per user. Your seats are the distinct active members of the workspaces you own, you included, so someone in two of your workspaces is one seat. Pending invitations are not seats.
How do I upgrade?
Sign up free, then open Plan & usage in the app and request the plan you want. Our team reviews the request and switches your plan, and we email you when it's done. Your workspaces, projects and issues stay as they are.
What happens if I downgrade or go over a limit?
A downgrade takes effect at once, and nothing is deleted. A workspace that is over any limit of its plan becomes read-only: everyone can still view and download everything, and you can delete projects, issues, attachments or members. Once it is back under the limits, or the plan is upgraded, it is writable again.
What does Enterprise include?
Everything in Max, plus SAML single sign-on, organisation admin, audit and governance, retention policies and backups, data residency, priority support, custom billing and a contractual SLA, with custom pricing. Contact sales to talk about what you need.
Is there a mobile app?
Yes, there's an Android app on Google Play. The web app also works in phone and tablet browsers.
Do I need to install anything?
No. It runs in the latest Chrome, Edge, Firefox and Safari.